Shipping policy

All orders are shipped from Italy.The ordered products will be shipped within 24 hours of confirming your order. At the same time you will receive a tracking number to follow the shipment.

Delivery times and costs

Delivery times and costs vary based on the destination and the courier/service chosen by the customer. In Italy we generally deliver orders in 2 or 3 working days, shipping costs start from 8 euros (see the conditions for obtaining free shipping costs at the bottom of this paragraph). In Europe from 3 to 5 working days. When sending your order you can choose the courier you prefer based on your needs.

The options are:

Poste Italiane/SDA Chrono service (Italy only)

  • the cheapest service, delivery within 4 days from the day after collection
  • Home delivery or (only in Italy) collection in one of the approximately 10,000 authorized post offices or in a Poste Point
  • 2 automatic delivery attempts
  • Free storage in the post office in case of absent recipient
  • Customization of delivery with Choose You

Detailed information

Poste Italiane/SDA Chrono EXPRESS service (Italy only)

  • Delivery in 12 working days
  • Home delivery or collection in one of the approximately 10,000 authorized post offices or in a Post Office point
  • Flexibility in delivery (on Saturdays, in the evening, by appointment, delivery to the neighbor etc)
  • Free storage in the post office in case of absent recipient
  • Customization of delivery with Choose You

Poste Italiane Chrono INTERNATIONAL service (excluding Italy)

  • Shipping to over 200 countries through approximately 700,000 post offices worldwide
  • Maximum capillarity, simplicity and reliability
  • The convenience of an all-inclusive price
  • Approximate delivery times
    • Europe: 3 working days, in addition to collection (for some postcodes in Norway and Portugal 35 days in addition to collection).
    • Rest of the world: 35 working days, plus collection day.

DHL Express (domestic and worldwide)

Express service (air) with delivery on the first day after collection. Delivery takes place approximately within 48 hours in Italy and neighboring European countries. Some remote areas require longer delivery times of 24 or 48 hours. DHL's Express service is an advanced and convenient service that allows you to easily and flexibly manage the delivery of your order according to your needs.
  • DHL courier hours:The CourierDHLdelivers parcels during working hours, on average from approximately 09:00 to 19:00. Public holidays, Saturdays and semi-holidays (New Year's Eve, Christmas Eve and Good Friday) are excluded. The timetable is indicative as a lot depends on the driver and the area.
  • DHL office opening hours:from Monday to Friday from 9:0013:00 and from 15:0019:00, Saturday and Sunday closed.
  • Phone numbers:DHL answers the number 199.199.345 or you can take advantage of theonline serviceto chat with an operator.
  • Branch search:going upThis Pageyou can search for all the DHL express courier locations closest to you.
  • Parcel tracking:To track one or more DHL parcels, go tothis addressand enter the shipping number received at purchase.

FREE SHIPPING INFORMATION

it is possible to take advantage of free shipping costs upon reaching different amounts based on the destination. It is not possible to take advantage of free shipping on discounted products.

The thresholds for obtaining the free shipping cost are as follows:

  • Italy, Malta, Bulgaria, Cyprus, Estonia, Slovenia:
    free shipping on orders from€ 169
  • United Kingdom, Austria, Belgium, Croatia, Denmark, Finland, France, Vatican City, Ireland, Luxembourg, Monaco, Netherlands, Portugal, San Marino, Spain, Sweden, Greece, Latvia, Germany,Czechia, Hungary, Norway, Romania, Slovakia , Lithuania, Poland:
    free shipping on orders from€ 199
  • United States:
    free shipping for orders over €250